(last update: 24/10/2025)

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This privacy policy explains, in a clear and transparent way, how Book4Games SAS collects, uses, protects, and shares your personal data when you use our website and services.

1. Identity of the Data Controller

Data Controller:
Book4Games SAS
RCS Castres n° 892 183 419
Email: privacy#book4games.com

Hosting provider: Wix Online Platform Limited / 1 Grant's Row, Dublin 2 D02HX96, Ireland.

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2. Data Protection Officer (DPO)

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Book4Games has appointed a Data Protection Officer (DPO) who can be contacted regarding any questions or concerns about the protection of your personal data: privacy#book4games.com

3. Data We Collect

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Book4Games only collects the data that is strictly necessary to provide our services.

• Identification data: name, surname, email address, password, postal address, country, etc.

• Transaction data: payment information (via secure payment providers), order history.

• Browsing data: cookies, IP address, technical logs, pages visited, preferences.

• Contact data: messages sent through our contact form or by email.

No sensitive data (ethnic origin, health data, political opinions, sexual orientation, etc.) is collected.

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4. Purposes and Legal Bases of Processing

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Book4Games processes your personal data for the following purposes:

• Managing user accounts: To create, maintain, and manage your account, the processing is necessary for the performance of the contract between you and Book4Games.

• Processing and delivering orders: To handle your orders and ensure delivery, data processing is also based on the performance of the contract.

• Managing payments and invoicing: Personal data is processed to comply with legal obligations, such as accounting and taxation.

• Sending newsletters or updates: If you have subscribed, your data will be processed for communication purposes based on your consent.

• Improving the website and generating statistics: Data is used for analytics and performance improvement based on legitimate interest.

• Responding to contact requests: Your messages and requests are processed based on your consent to communicate with us.

• Meeting legal and regulatory obligations: Certain data is processed to comply with applicable laws, based on legal obligations.

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5. Data Recipients

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Your data may only be shared with:

• Authorized members of the Book4Games team;

• Our technical partners and service providers (hosting, payment, shipping), acting as processors under strict contractual obligations;

• Public authorities, when legally required.

Book4Games does not sell or rent your personal data to any third party.

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6. Data Transfers Outside the European Union

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Your data is primarily stored and processed within France or the European Union.
If any transfer outside the EU is required (for example, by a third-party service provider), Book4Games ensures that such transfer is protected by appropriate safeguards, such as:

• Standard Contractual Clauses approved by the European Commission, or

• An adequacy decision by the European Commission.​

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7. Data Retention Periods

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Book4Games retains your personal data only for the time necessary to fulfill the purposes for which it was collected:

• User account data: Your account information is kept as long as your account is active and for up to 3 years after your last activity.

• Order and billing data: Data related to orders and invoices is retained for 10 years to comply with legal obligations.

• Contact or support requests: Messages and inquiries are kept for 3 years after the last contact.

• Cookies and browsing data: Information collected via cookies is retained for a maximum of 13 months.

• Consent records (opt-in): Records of your consent are stored until you withdraw your consent.

After these periods, your data is securely deleted or anonymized to ensure your privacy.

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8. Data Security

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Book4Games implements technical and organizational measures to ensure the confidentiality, integrity, and availability of your data, including:

• SSL encryption of all communications,

• Secure daily backups,

• Restricted access to authorized personnel only,

• Regular security updates.

9. Cookies

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When visiting our website, cookies may be placed on your device for the following purposes:

• Technical cookies (necessary for site functionality);

• Analytics cookies (for anonymous audience measurement);

• Preference or personalization cookies (optional, subject to consent).

You can accept, refuse, or configure cookies at any time via the consent banner displayed on your first visit or from the “Cookie Settings” page.

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10. Your Rights​

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In accordance with the GDPR and French data protection law, you have the following rights:

• Right of access – obtain a copy of your personal data;

• Right to rectification – correct inaccurate or incomplete data;

• Right to erasure (“right to be forgotten”);

• Right to restriction of processing;

• Right to object, including to marketing communications;

• Right to data portability;

• Right to withdraw your consent at any time.

To exercise your rights, contact: privacy#book4games.com

You may also file a complaint with your local data protection authority.
In France, this is the CNIL (www.cnil.fr).

11. Updates to This Policy

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Book4Games reserves the right to modify this privacy policy at any time, in particular to reflect changes in regulations or internal practices.
The date of the latest update is always displayed at the top of this page.

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12. Compliance Statement

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This policy complies with:

• The EU General Data Protection Regulation (Regulation 2016/679),

• The French Data Protection Act (Loi Informatique et Libertés),

• The CNIL recommendations (2024–2025).

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